David,
Please share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of your AVG interface where you are trying to enter your license number and the page which prompted to enter your card details. Not to worry, we will check with it and assist you further.
I've received my activation code for renewal but when I enter it the screen asks me for credit card details even though im already subscribed until Jan next year. I don't want to pay twice but find I cant proceed.
David,
Please share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of your AVG interface where you are trying to enter your license number and the page which prompted to enter your card details. Not to worry, we will check with it and assist you further.
Dave, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru