AntiVirus Scan stops

AVG Protection
9

Microsoft OneDrive <— link for diagnostic reports, i am unable to open the /Library/Logs/com.avg.Antivirus logs so i cannot save them

8

Hello Bill,
We regret for the inconvenience caused. Please make sure whether you have reinstalled the program using the instructions provided below.
Please follow the instructions on the article http://avgread.me/1LhhXRT to uninstall the AVG program.
Once done please follow the instructions on the article http://avgread.me/1ggvK09 to reinstall the AVG Antivirus on your MAC PC.
Please feel free to contact us for further assistance.
Thank you.

10

Is there something i can do now to remove the threats off of my computer, and when will i know how to fix it?

1

I had no problems at all with AntiVirus for my Mac but recently it will stop scanning at 70%. It shows I have threats but will not finish scanning so I am unable to remove them. I uninstalled and reinstalled it but it still stops scanning at 70%. I really enjoyed how thorough this application was and would really like to continue to use it. How do I fix this?

2

I followed your instructions and it is still stopping the scan at 70%

4

Microsoft OneDrive <— link for diagnostic reports, i am unable to open the /Library/Logs/com.avg.Antivirus logs so i cannot save them

7

Is there something i can do now to remove the threats off of my computer, and when will i know how to fix it?

3

Hello Bill,
Thank you for trying it out and we appreciate your efforts. Please provide us with the logs mentioned below to analyze your issue and assist you further.
/Library/Logs/DiagnosticReports

~/Library/Logs/DiagnosticReports

/Library/Logs/com.avg.Antivirus

~/Library/Logs/com.avg.Antivirus

You can upload the in Onedrive and share the link with us. Thank you.

5

Yes i have reinstalled it twice and it still is stuck at 70%

6

Hello Bill,
We regret for the inconvenience caused. Please make sure whether you have reinstalled the program using the instructions provided below.
Please follow the instructions on the article http://avgread.me/1LhhXRT to uninstall the AVG program.
Once done please follow the instructions on the article http://avgread.me/1ggvK09 to reinstall the AVG Antivirus on your MAC PC.
Please feel free to contact us for further assistance.
Thank you.