Hello Doris.
We're here to help. We regret for the inconvenience caused due to this issue and difficulties you experienced to reach our customer care. Could you confirm the program version installed on your PC now? Open AVG, click Menu -> About.
Thank you for the information.
Since the issue occurring repeatedly, we would like to analyze the logs and proceed further.
To do this, we request you to get connected with our additional support for which an email instruction has been sent.
I have read that in 2016 the problem of having a paid full AVG account goes back to the free version asking for paying again. we are now in 2019…this should have been resolved long time ago. honestly I have sad to see that AVG is not responding to this major issue. also, getting support is near to nothing.
my subscription will expire in 2020, 04. unless I don't understand correctly the process of paying for 2 years, why would the subscription goes back to the free version? very anoying and disapointing. I hope someone will get back to me with a message other than asking me to uninstall and reinstall with the 2016 version…i've been doing it this every 2 weeks for few months…
SERIOUSLY AVG should be on this problem and resolve it asap.
Hello Doris.
We're here to help. We regret for the inconvenience caused due to this issue and difficulties you experienced to reach our customer care. Could you confirm the program version installed on your PC now? Open AVG, click Menu -> About.