Hi Robert,
You've reached the AVG community support forum.
From your description, I assume that you've enabled the user interface password protection in your AVG Internet Security. Its unlike your AVG My Account password and if you've forgotten the UI password, regrettably, it cannot be reset.
Please refer to this article for detailed instructions to regain access to your AVG Internet Security without a password.
Let us know if you need further assistance.
Antivirus definitions out of date but will not update, says it needs my password but won't accept it.
Hi Robert,
You've reached the AVG community support forum.
From your description, I assume that you've enabled the user interface password protection in your AVG Internet Security. Its unlike your AVG My Account password and if you've forgotten the UI password, regrettably, it cannot be reset.
Please refer to this article for detailed instructions to regain access to your AVG Internet Security without a password.
Let us know if you need further assistance.