Anyone else have a remote tech uninstall your software without backing up your settings?

Raistlin,
I sincerely apologize for the difficulties you are currently experiencing.
Thank you for sharing your experience with AVG, this is certainly not the kind of experience we want our Customers to have and I've forwarded this case to our Management Team to take necessary actions and make sure that no one else has to experience the same.

AVG Customer Care - Request #05199557 [ ref:_00Db0Z3Sf._500b01F6JS5:ref ]

To Whom It May Concern,

Inconvenience does not begin to describe the anger I have with your customer service rep at this time. Since he was unable to correct my issue, without asking me first if it was okay to uninstall the software, OR asking me if I’d like to have him backup my settings, my whitelist, and my exceptions, he uninstalled the program.

This occurred on Saturday, September 2nd and I am just now getting my system back to working order after having to reauthorize all my software, my VPN, my exclusions for clients FTP’ing in to my system, etc, and as this is my work computer, I have been unable to work for 2 days.

As my job is an online social media manager and web designer. NONE of my clients have been able to upload updates to files for their sites, or download any items housed in their archives. I am LIVID that your technician Manigandan Mohan was not instructed to ask customers prior to uninstalling the software if they wanted their settings backed up.

This has cost me considerable (2 days) income, and as I am self-employed, has cost me almost a weeks salary as it is the first of the month and my clients are expecting monthly reports. R. Beardsley

On Sat, Sep 2, 2017 at 4:11 PM, support@help.avg.com <support@help.avg.com> wrote:

Hello R,
Thank you for contacting AVG. Please accept our apologies for inconvenience that you have experienced. Today you have contacted use to resolve AVG Internet Security-Unlimited update issue. We have tried to repair which have not fixed the update issue. Hence, I have initiated to reinstall AVG Internet Security into latest version to resolve the update issue. We’re sorry if the connection was lost due to technical difficulties or you rebooted your PC. You can use the following link to reconnect to the remote session and we will continue to install AVG Internet Security-Unlimited latest version and configure your firewall settings. The service is available 24/7. Important:The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely. Visit the AVG Remote Support website. Note: The page does not support mobile devices. Please open the link on the computer with the issue. Fill in the short form. Your Case number is available in the subject of this e-mail. Click Connect to an expert. A remote support file will be downloaded. Run the downloaded file. Use the opened window to chat with the AVG technician. I understand how frustrating this can be on your part. I regret the inconvenience that has caused. Best regards, Manigandan Mohan AVG Customer Care
Raistlin,
I sincerely apologize for the difficulties you are currently experiencing.
Thank you for sharing your experience with AVG, this is certainly not the kind of experience we want our Customers to have and I've forwarded this case to our Management Team to take necessary actions and make sure that no one else has to experience the same.