Hi Nicola,
We apologize for the inconvenience caused.
Fistly, please share us a screenshot of the message you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Secondly, do you access your AOL & BT email using a designated email client (such as Outlook/Thunderbird) or from a web browser (Chrome/Firefox/Edge)?
Awaiting your response.
Since I have paid for and downloaded AVG Tune up, I am having problems logging onto my email with AOL and also an account I have with BT email. The message I receive is " We couldn't access this account. You might need to update your password or give the account permission to sync to this device."
I have changing my password but next time I go to use the email account I get the same message! Very frustrating.
Hi Nicola,
We apologize for the inconvenience caused.
Fistly, please share us a screenshot of the message you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Secondly, do you access your AOL & BT email using a designated email client (such as Outlook/Thunderbird) or from a web browser (Chrome/Firefox/Edge)?
Awaiting your response.