Hello Clara.
Thank you for contacting AVG Community Support.
We have a specialized mobile team, who'll give better clarity regarding this concern.
Hence we have escalated your issue to the concern team and they will get back to via email and help you further.
We extend our thanks for using our service.
On my Samsung galaxy mobile App lock will not open on my secure folder. It takes me back to main screen. I tried turning off the app lock, but it still comes up as app locked. I need the information in my secure folder, that's why it's in my secure folder I've tried restarting it. I've tried turning it off and on again. What can I do to retrieve the files?
Hello Clara.
Thank you for contacting AVG Community Support.
We have a specialized mobile team, who'll give better clarity regarding this concern.
Hence we have escalated your issue to the concern team and they will get back to via email and help you further.
We extend our thanks for using our service.