Hello Stewart,
We regret for the inconvenience caused. We would request you to look up the article http://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy to know about AVG Refund policy's. Since you have purchased AVG Internet security on 2016.6.12 we keep you informed that you have crossed your AVG Refund validity period. Normally all AVG home and business products we provide a 30-day, money back guarantee. Since you have mentioned that you are facing issue with update,We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
asked for the usual update process then would not update. took avg off my computer because it was not doing what I have paid £60 for the protection it was suppose to give me. how do I get a refund as I can't get any sense out of them.
Hello Stewart,
We regret for the inconvenience caused. We would request you to look up the article http://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy to know about AVG Refund policy's. Since you have purchased AVG Internet security on 2016.6.12 we keep you informed that you have crossed your AVG Refund validity period. Normally all AVG home and business products we provide a 30-day, money back guarantee. Since you have mentioned that you are facing issue with update,We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.