Asking for screenshots? That's not much help with malware that is demanding payment for unlock?

Viruses & Threats
3

Hello Joseph,
Thank you for contacting AVG Community Support.
We are sorry to know that. We'll check and help you out.
We'd like to clarify that, the previous agent requested a screenshot via phone. 
Could you please take a screenshot of the lock/ stating adware virus message through your phone and provide us? so that we can check it and assist you accordingly.
Refer this article to take one: https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 
Awaiting your response.

1

My Mac is locked by malware.  I've gotten a request to provide AVG a screenshot.  If my computer is locked, please let me know how to get you a screenshot.

2

Hello Joseph,
Thank you for contacting AVG Community Support.
We are sorry to know that. We'll check and help you out.
We'd like to clarify that, the previous agent requested a screenshot via phone. 
Could you please take a screenshot of the lock/ stating adware virus message through your phone and provide us? so that we can check it and assist you accordingly.
Refer this article to take one: https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 
Awaiting your response.