Hello Sonja,
I understand this must be upsetting. Please reboot laptop in safe mode with networking http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode and then check if you are able to access your device.
My asus laptop win10 doesn't start anyway after update free AVG. I only see the Asus logo. What to do? I need the laptop for my kids, I'm a homeschooler.
Hello Sonja,
I understand this must be upsetting. Please reboot laptop in safe mode with networking http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode and then check if you are able to access your device.