Hello Bruce,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the interface that you are facing issues with, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Thank you.
Please run the AVG Remover tool by using the below instructions.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Also please remove the other security software installed in your computer.
Click on the link to show how to install AVG Anti-Virus free : http://avgclick.me/InstallFree
Please, feel free to let us know if you require any further assistance. Thank you (2/2)
Hello Bruce,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the interface that you are facing issues with, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Thank you.
Hello Bruce,
We regret to hear about the inconvenience caused. Please uninstall and re-install AVG program installed in your system to get this issue sorted. Please run AVG Clear tool and AVG Remover tool to remove AVG and its traces, please use the following instructions
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG, click Uninstall, then click Restart computer. (1/2)