Hello Charlotte,
I understand the inconvenience caused, let's work together to fix this issue. The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install/activate AVG Internet Security.
Best regards,
Alok.
Hello Charlotte,
I understand the inconvenience caused, let's work together to fix this issue. The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install/activate AVG Internet Security.
Best regards,
Alok.
Hello Charlotte,
I understand the inconvenience caused, let's work together to fix this issue. The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install/activate AVG Internet Security.
Best regards,
Alok.
PURCHASED AVG ULTIMATE. HAVE TRIED TWICE TO INSTALL AND WAS REWARDED WITH: "SORRY WE RAN INTO A PROBLEM DURING INITIALIZATION. FIND OUT WHAT MIGHT HAVE GONE WRONG: 0XE0010190: GENERAL ERROR (0X0190) (I DID UNINSTALL FORMER ANTIVIRUS PROGRAM. PRIOR TO THESE ATTEMPTED INSTALLATIONS)
I WOULD BE GRATEFUL FOR SUGGESTIONS! I DID NOT HAVE THIS DIFFICULTY WITH FORMER VIRUS PROGRAM!