Hello, Aaron.
May I know if it is AVG Anti Virus or AVG Cleaner that you are trying to activate? We'd request you to uninstall the app, restart the device, reinstall the app and then try to login. If the issue persists, please provide a screenshot (http://avgclick.me/getscreenshot) of the error message. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
- Once you uninstall all AVG apps make sure the "AVG" account located in your "device´s settings - Accounts" disappeared. (this may differ based on os version and device type, examples: Settings - Cloud and Accounts - Accounts or Settings - Accounts)
Take a screenshot where is visible that AVG account is missing
3) Delete the device from your MyAVG account.
- log in to your My AVG Account - my.avg.com
- click on the device with the issues
- click on "Settings" button
- click on "Delete from account"
4) Re-install all AVG apps and sign back
This will fully reset the communication between the device and the portal. Let us know if you need any further assistance.
Aaron, we appreciate your efforts on trying to resolve this issue.
This case needs to be escalated to our senior team to analyze the case and to help you in resolving it.
We request you to contact our dedicated mobile support team by referring to this article, and they will get in touch with you through email providing you prompt resolution for this issue.
I am unable to log into my account on the Android app. I get the message "Authorization failed. Sorry"
Aaron, please note that AVG Zen has been discontinued on Android platform and the only way to activate the Pro version of AVG apps is to login using your registered email address and password. Did you try to uninstall and re install the apps? Also, make sure that you are logged in to Google play store app with your registered email address.
Aaron, we appreciate your efforts on trying to resolve this issue.
This case needs to be escalated to our senior team to analyze the case and to help you in resolving it.
We request you to contact our dedicated mobile support team by referring to this article, and they will get in touch with you through email providing you prompt resolution for this issue.
Yes I've reinstalled apps and am logged into Google play store with my registered email. I've tried AVG PRO, AVG antivirus and AVG cleaner. All of these apps have the same issue.
Hello, Aaron.
May I know if it is AVG Anti Virus or AVG Cleaner that you are trying to activate? We'd request you to uninstall the app, restart the device, reinstall the app and then try to login. If the issue persists, please provide a screenshot (http://avgclick.me/getscreenshot) of the error message. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Aaron, Have a look @ this article (https://support.avg.com/SupportArticleView?l=en&urlname=How-to-contact-support-through-the-Mobile-Contact-Form).
AVG Guru
Tried more than once. Also upgraded to beta. Issue still persists!
How do I contact the dedicated mobile support team?
Tried more than once. Also upgraded to beta. Issue still persists!