Hello Gary,
We'd be glad to clarify this for you.
The recent charge is for the renewal of AVG TuneUp - Unlimited as you agreed to automatic extensions when you signed up your free trial.
When you sign up a free trial, the subscription will continue until you cancel it. You will be billed 3 days prior to the start of the paid subscription period. We sent a reminder e-mail 10 days before the expiration date. We can assure you that we have not processed any unauthorized payments from your card or account.
Feel free to contact us if you need any further help.
Hello Gary,
We'd be glad to clarify this for you.
The recent charge is for the renewal of AVG TuneUp - Unlimited as you agreed to automatic extensions when you signed up your free trial.
When you sign up a free trial, the subscription will continue until you cancel it. You will be billed 3 days prior to the start of the paid subscription period. We sent a reminder e-mail 10 days before the expiration date. We can assure you that we have not processed any unauthorized payments from your card or account.
Feel free to contact us if you need any further help.
I have erroneously been charged £34.99 for a renewal, please assist.