Auto Renewal for the wrong product. One I never sunscibed to

AVG Subscription
2

Hello Linda,

We assure you that, AVG will not charge without authorization.
As per our record, you have purchased AVG Secure VPN - Multi-device (2 Years) subscription on 9th July 2019 and paid GBP64.56 for it.
This wasn't done due to a renewal and assure you that this is a standard purchase made from your end.
Do you confirm to get refund for this purchase?

1

My AVG Internet Security runs out in 11 days and I was planning to unsubscribe from automatic renewal, but before I could do that I got an auto-renewal email from AVG with the new details. Only the renewal was for AVG VPN and I don't even have the AVG VPN, I have a VPN with another service. Has this kind of thing happened to anyone else?

4

Hi, If you could ignore the last two replies, that'd be great. I would like a refund, as it turns out my daughter thought she was being helpful and bought the VPN when it popped up on our family computer, not knowing we already have one installed. I have asked for a refund through the official channels, thank you for getting back to my query so quickly.

3

Linda, we have initiated the refund for your AVG Secure VPN Multidevice purchase and an email has been sent explaining its status.
You will get the refund amount credited within 7 business days.
Thank you.

5

Hello Linda,

We assure you that, AVG will not charge without authorization.
As per our record, you have purchased AVG Secure VPN - Multi-device (2 Years) subscription on 9th July 2019 and paid GBP64.56 for it.
This wasn't done due to a renewal and assure you that this is a standard purchase made from your end.
Do you confirm to get refund for this purchase?