I still Had 1 FULL month left on my "AVG Ultimate (Multi-Device)" subscription that I paid $85.29 USD and ordered last year on Oct 9th 2021. Normally I would start getting notifications before my subscription/s are about to expire. Then yesterday on Sept 10 when I was checking my bank account, then to my shock, my dismay and me being highly upset I found out AVG (AUTO RENEWED) without my knowledge a 1 FULL Year subscription of "AVG Ultimate VIP (Multi-device)" for $136.47 USD when there was still 30 days left on my previous subscription. Plus I wasn't even notified from AVG by email that this transaction took place. Its bad enough i was auto renewed without my knowledge when I still had 1 full month left on my previous subscription, but to also Auto Renew me without my knowledge to a more expensive subscription that cost me $51.00 more ($136.47 USD) then my previous subscription of (85.29 USD) is way beyond words!
I been with AVG and always been happy with AVG for 22 years on all my devices until this happened.
Hello Robert,
We are sorry for the inconvenience caused. We will help you to clarify it. Since the auto-renewal is ON, you have automatically charged for AVG Ultimate subscription. Also, we have sent email reminder to your registered email address. Renewal will happen 30 days before the date of expiry. But, the renewed subscription will be added once the current subscription ends.
We have made significant improvements to our detection rates over the last year and we continue this investment as the threat landscape is getting more complex. Therefore, naturally, the investment is reflected in our price. If you still have any clarification, please do let us know. Thank you.
Hello Robert,
We are sorry for the inconvenience caused. We will help you to clarify it. Since the auto-renewal is ON, you have automatically charged for AVG Ultimate subscription. Also, we have sent email reminder to your registered email address. Renewal will happen 30 days before the date of expiry. But, the renewed subscription will be added once the current subscription ends.
We have made significant improvements to our detection rates over the last year and we continue this investment as the threat landscape is getting more complex. Therefore, naturally, the investment is reflected in our price. If you still have any clarification, please do let us know. Thank you.