Auto Update of Virus Definitions not working

AVG Protection
4

Hello Mike,

I apologize for the inconvenience. Please repair AVG Antivirus http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check if that fix the issue.

5

Thanks Bhuvaneswari, as I mentioned, I did run a "repair" sequence.  I apologize, I was unclear.  This was the “repair” option from the “Unistall or change a program” window that you provided directions to.  It didn't have any effect. 

Again, is there a registry entry that I can check to verify that virus definition update is enabled?

Thanks

1

AVG Free on my desktop is not automatically downloading the virus definitions.  It works fine on my laptop.  I am using Windows 7 and both the desktop and laptop are set up the same. 

Going to the AVG main Window(is this now called the “Dashboard?”)/Menu/Settings/Update/Virus Definitions/Settings, I have “Automatic update” and “Enable streaming updates” selected/enabled.
 
Since noticing this (lack of ) update behavior I have uninstalled and reinstalled (and tried to “repair” once) AVG several times.  I currently have version 175.3021 installed.  I have used the Windows Uninstall routine as well as AVG_Remover, AVG_ResetAccess, and AVG_Clear.  Early on I even used CCleaner in case the AVG routines missed anything.

Any ideas how to get my AVG to update virus definitions automatically again?  Is there a registry setting that I can check to verify the update service?

Mike

PS: I submitted this question  to support but the page appeared to encourage me to submit this to the forum so this may be a duplicate question

3

Thanks Bhuvaneswari, as I mentioned, I did run a "repair" sequence.  I apologize, I was unclear.  This was the “repair” option from the “Unistall or change a program” window that you provided directions to.  It didn't have any effect. 

Again, is there a registry entry that I can check to verify that virus definition update is enabled?

Thanks

2

Mike,
Virus definition updates will silently get installed in the background. Do you see any warning or error message about the virus definitions on AVG interface? Please go to Menu->Settings->Update and let us know the virus definition version to assist you further.