Automatic charging for a service I don't want

I don't want this service but it's near impossible to cancel it

Hi Brigid,

We'll help with your concern.

On checking, you have been renewed for AVG TuneUp subscription for GBP 44.99.

Since you are no longer wish to use AVG TuneUp service, you are eligible for 30-day refund policy.

Shall we go ahead and process refund?