When I realised the automatic extension of my subscription had taken effect and tried to cancel you advised that my membership of Secure VPN for Windows & of AGG Ultimate would have to continue until expiration dates of 29 June 3020 and 23 Nov 2019 respectively. I now receive emails from you which read as if you have already withdrawn my membership. Please confirm the situation.
Hi Angela,
On checking your account, we could see that you have been charged for the auto renewal of AVG Secure VPN for Windows unlimited computers (1 year) on 2019.6.14.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
You also have an AVG Ultimate (1 year subscription) valid till 2019.11.23.
We haven't find any records that you have contacted us previously. Do you have any case number to find your records?