Hello, Miguel.
You have an AVG Internet Security (1 computer) license which is valid until 15th July 2018. Please note that the recent order was not a renewal of your existing license, but a new subscription for AVG Internet Security - Unlimited. Since you did not renew the old license, it could be an automatic system generated notification email that you have received. Please ignore this email and let us know if you need any assistance with activating the new subscription.
We agree that you are confortable to receive help in your language but currently AVG support is available in English only.
Today I receive an email from you with the notice that my license expires.
I do not understand why I get this notice if I ALREADY RENOVE IT ACCORDING TO YOUR INVOICE: ORDER DATE: 05/17/2018. ORDER NUMBER: 8960xxxxxx.
what is the problem?
WHY DO NOT THE LICENSE RENEW AUTOMATICALLY?
IT IS THE SECOND TIME THAT I COMMUNICATE THROUGH THIS MEANS AND DO NOT ANSWER ME.
IT IS A SHAME THAT AVG DOES NOT HAVE A SUPPORT IN SPANISH.
MIGUEL A. SOBA
Hello, Miguel.
You have an AVG Internet Security (1 computer) license which is valid until 15th July 2018. Please note that the recent order was not a renewal of your existing license, but a new subscription for AVG Internet Security - Unlimited. Since you did not renew the old license, it could be an automatic system generated notification email that you have received. Please ignore this email and let us know if you need any assistance with activating the new subscription.
We agree that you are confortable to receive help in your language but currently AVG support is available in English only.