Automatic Payment

I received the following email - However the link does not work, nor do any links in the help section of the product itself. Is this an example of a poor product?

Dear Alan Inchley,

We were unable to automatically renew your subscription to AVG PC TuneUp due to a payment authorisation failure.

Please renew your subscription manually by visiting http://store.digitalriver.com/store?SiteID=avgstore&Action=DisplaySelfServiceSubscriptionLandingPage&futureAction=AddItemToRequisitionForManualRenewal&subscriptionID=12374435401.

Hi Alan,

This isn't the experience we want you to have. Please accept our apologies for the inconvenience.
We've replied to your private message via Facebook (Case #09378707).
Please check & revert to us if you require any further assistance.

Hi Alan,

This isn't the experience we want you to have. Please accept our apologies for the inconvenience.
We've replied to your private message via Facebook (Case #09378707).
Please check & revert to us if you require any further assistance.