Hello David,
Thank you for providing the information. Upon checking with your account we have confirmed that you have AVG Anti Virus (1 computer) which will going to expire on 2016.10.8 .Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions. If you wish you can confirm once to cancel your subscription so that we can cancel your Continuous subscription for your present AVG Program so that you will not be charged in future. If you need for refund for your current AVG Program please try to submit Refund request by clicking on the following link https://support.avg.com/RefundForm to submit your refund request.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Feel Free to contact us for further assistance. Thank you.
Dear sir I have been informed by PayPal that you took a payment out I have not requested this as I have been informed many months ago that my protection was finished and I have been using AVG free.
I did not realize that these payments were periodic as you have not been in contact with me ever. I would like you to refund me this money as I have not been recieving the service and my AVG free is still the only virus buster that is working on my computer.
This the information about the payment made on the 23/09/2016
PP-005-123-465-169
-$81.99 AUD
24/09/2016
Yours David Gardiner
Hello David,
Thank you for providing the information. Upon checking with your account we have confirmed that you have AVG Anti Virus (1 computer) which will going to expire on 2016.10.8 .Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions. If you wish you can confirm once to cancel your subscription so that we can cancel your Continuous subscription for your present AVG Program so that you will not be charged in future. If you need for refund for your current AVG Program please try to submit Refund request by clicking on the following link https://support.avg.com/RefundForm to submit your refund request.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Feel Free to contact us for further assistance. Thank you.