Hi Felix,
On checking your account, we could see that you have been charged 89.99CAD for the renewal of AVG PC TuneUp 1 computer (2 years) on 2019.7.16.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Thank you for confirming, Felix.
We have initiated the refund request for AVG PC TuneUp. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
I get charge 89,99$ on my account without my autorisation i want to get refund , i didn’t buy anything and how can i remove my card number to be sure that will not happen again please help me.
Yes i want a refund thank you.
Hi Felix,
On checking your account, we could see that you have been charged 89.99CAD for the renewal of AVG PC TuneUp 1 computer (2 years) on 2019.7.16.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Thank you for confirming, Felix.
We have initiated the refund request for AVG PC TuneUp. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.