Hi Victor,
We're glad to clarify this for you.
Upon checking your account, we see that you've subscribed to Secure VPN through the offer you've got on Dec 28 at a charge £34.99.
In the meantime, the older subscription of Secure VPN for Windows has been renewed at a charge £49.99 & it has been automatically consolidated under your account.
Thus making Secure VPN for Windows valid till Jan 12, 2022.
Apart from this, you also have a MultiDevice subscription for Secure VPN, which is valid till Jan 21, 2020.
In this regard, if you prefer we'd able to consolidate all the Secure VPN licenses in your account. As a result, you'll get the multidevice subscription with extended validity.
If not, we can cancel the renewal order (49.99) & you'll have Secure VPN for Windows valid till Jan 12, 2021.
Please let us know how you'd like to proceed with this.
on 28th dec. you offered me discount price of £34.99 for secure VPN. which I paid for. on the same day then,I had an E-Mail to say you had automatically taken £49.99. to renew My secure VPN? I tried to stop this payment but you took it anyway. It wasn't due until the 21st Jan 2020 anyway according to your E-Mail 7/12/2019. After a more thorough search I realise I am paying for AVG Secure VPN and AVG Multi Device VPN. Surely the Multi device vpn should cover my desktop computer and my Android Tablets.
Thankyou Danesh. What I wanted to know , is, does the Multi device secure VPN cover my desktop and android tablet and if so why do I need both? I'm happy to pay £49.99 if it does but, I'd like my £34.99 back if you haven't already taken it.
Hi Victor,
We're glad to clarify this for you.
Upon checking your account, we see that you've subscribed to Secure VPN through the offer you've got on Dec 28 at a charge £34.99.
In the meantime, the older subscription of Secure VPN for Windows has been renewed at a charge £49.99 & it has been automatically consolidated under your account.
Thus making Secure VPN for Windows valid till Jan 12, 2022.
Apart from this, you also have a MultiDevice subscription for Secure VPN, which is valid till Jan 21, 2020.
In this regard, if you prefer we'd able to consolidate all the Secure VPN licenses in your account. As a result, you'll get the multidevice subscription with extended validity.
If not, we can cancel the renewal order (49.99) & you'll have Secure VPN for Windows valid till Jan 12, 2021.
Please let us know how you'd like to proceed with this.