Automatic renewal avg internet security

hi, the automatic renewal of the avg internet security subscription was performed with a different email, from myaccount avg email, so I can't recover the download. help me please.
last year I entered a license number but now it did not arrive on the invoice. thanks

Hi Giuseppe,

We will help you to recover the account.

We are unable to locate your account under the email address "sgdu*****@gmail.com"

We have sent you an email, please share us the alternate email address by replying back to the email.