You confirmed cancellation of my account m ending *******6900 on the 20/08/2019 . . You recently renewed an account but DO NOT show the order number . Please ensure that any of my accounts found on your data base have the renewals cancelled and also please refund promptly the last renewal.
Hello John.
We'll certainly clarify this and help with your request for refund.
Unfortunately, I can neither find a reference to the confirmation about cancelling automatic renewal on your account nor the records of any recent charge on your AVG account registered under jxxxxxxll@netcomuk.co.uk. I have sent an email requesting more details to locate this charge in our database. Please revert it containing the details to proceed further.