Thank you for your reply.
I still do not know the exact terms pertaining to the proposed renewal. If the renewal is for only 1 year's cover then I feel it is too expensive and will cancel my subscription and seek cover elsewhere ( I note that I can buy a 1 year Internet Security package elsewhere online for around 20% of the price AVG have quoted me for renewal).
Until the matter is satisfactorily resolved I will cancel the auto-renewal scheduled for 23 December 2019. I would be grateful if you could email me to confirm when this instruction has been carried out.
With thanks for your help
Danny McVeagh
Hi Daniel,
We will help you with the subscription details.
Your subscription for AVG Internet Security is valid till Jan 6, 2020.
The auto-renewal for AVG subscription is normally processed 15 days before the expiry. This is the reason why your renewal date is 23 December 2019.
This subscription was previously renewed on Dec 23, 2017. The original order date mentioned in the email is incorrect. We apologize for the confusion.
Please let us know if you want to cancel this auto-renewal for AVG Internet Security.
I got an email stating that my Internet Security subscription will automatically renew with payment to be taken 23 December 2019 costing £94.99. The notice does not state how long the subscription is for and also says the original order date was 14 August 2019 which is incorrect. This price seems exorbitant if only for 1 year. Please investigate. The subscription is due to expire 7 January 2020… How do I hold automatic payment until issue is resolved ?
Thank you for your reply.
I still do not know the exact terms pertaining to the proposed renewal. If the renewal is for only 1 year's cover then I feel it is too expensive and will cancel my subscription and seek cover elsewhere ( I note that I can buy a 1 year Internet Security package elsewhere online for around 20% of the price AVG have quoted me for renewal).
Until the matter is satisfactorily resolved I will cancel the auto-renewal scheduled for 23 December 2019. I would be grateful if you could email me to confirm when this instruction has been carried out.
With thanks for your help
Danny McVeagh
We understand your concern regarding renewal price, Danny. Hence, we've cancelled the subscription (automatic renewal) & an email confirming the same has been sent to you.
If you prefer to check the available offers & renew at a discounted price, you can reach our billing team via chat. To do so, please visit this link.
Hi Daniel,
We will help you with the subscription details.
Your subscription for AVG Internet Security is valid till Jan 6, 2020.
The auto-renewal for AVG subscription is normally processed 15 days before the expiry. This is the reason why your renewal date is 23 December 2019.
This subscription was previously renewed on Dec 23, 2017. The original order date mentioned in the email is incorrect. We apologize for the confusion.
Please let us know if you want to cancel this auto-renewal for AVG Internet Security.