Suhaily,
We’re happy to help you sort this out. I see that you have subscribed to AVG Internet Security unlimited 60 day trial version and it has got auto renewed, so its now valid till 6/10/2019. When you subscribe to AVG trial product, the subscription will continue until you cancel it. You will be billed 3 days prior to the start of the next subscription period. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription. As per your request, I have moved your case to refund team, they will process your refund and get back to you via email within 3 business days.
Hi,
I saw a deduction from my credit card for a product from AVG that I did not purchase, AVG Internet Security. How can I get my money back since I'm not interested to purchase this product?
Suhaily,
We’re happy to help you sort this out. I see that you have subscribed to AVG Internet Security unlimited 60 day trial version and it has got auto renewed, so its now valid till 6/10/2019. When you subscribe to AVG trial product, the subscription will continue until you cancel it. You will be billed 3 days prior to the start of the next subscription period. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription. As per your request, I have moved your case to refund team, they will process your refund and get back to you via email within 3 business days.