Automatic renewal of subscription

Hello leslie, 

We acknowledge your refund request. 
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We have sent you an email to your registered email address. Please check for the email and revert back to us.

I have been charged twice for my renewal . 
Upon renewal I decided to pay extra to protect more than one device. so paid £44.99
I now find that you also deducted £35.88 , presumably for my previous level of cover for one device.
I need you to refund £35.88

Hello leslie, 

We acknowledge your refund request. 
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.