Automatic renewal

Hello John,
We apologize for the inconvenience caused.
Please try to apply for refund for the auto-renewal for AVG Ultimate by clicking on this link - https://support.avg.com/RefundForm
You will be contacted by our Refund Tech as soon as possible.
Thank you. Joyson, AVG Customer Care.

I want to cancel my subscription for AVG Ultimate.  I was not aware it is automatically renewed - if there is a statement to that effect in the T&Cs then I missed it.  When I follow the instructions to cancel this subscription I get a message saying I don't have a subscription and the website is being updated.  Please can this be cancelled on my behalf as I don't use it.  Thank you
Hello John,
We apologize for the inconvenience caused.
Please try to apply for refund for the auto-renewal for AVG Ultimate by clicking on this link - https://support.avg.com/RefundForm
You will be contacted by our Refund Tech as soon as possible.
Thank you. Joyson, AVG Customer Care.