On 9/12/17 I purchased AVG Internet Security -Unlimited (two year subscription) Order No 11384043972 DR.
WHY THEN on 26/10/18 was I sent a renewal Order No 31477507262 DR for AVG Internet Security - Unlimited (two year subscription)? Fortunately my bank refused to pay.
Further, in June of this year I was sent an Invoice - automatic renewal for AVG Protection Pro - renewal date 24/11/17. According to my Order History I don't have it and never have. When I complained you refunded the fee.
As a result of these two instances of mistaken requests for payment (automatic renewal) please cancel all my automatic renewals with immediate effect.
Once you have got your accounting requests sorted so that erroneous requests are not sent out I may return.
Hello Keith,
We have cancelled all the automatic renewal from your account.
You will not be charged by AVG automatically again.
You will receive an email to renew your subscription few days before the expiry date.