Hello Jacob,
We'd be glad to clarify this for you.
Your auto-renewal wasn't cancelled successfully, hence you've been charged for the subscription. Checking your case history, we couldn't locate any of your previous contacts requesting cancellation. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We could see that you have submitted a refund request and you will be receiving an e-mail from our concern team shortly. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Your patience is highly appreciated.
i wrote AVG a month ago that i do not want to renew the protection for another year.
i got confirmation in the site.(never received a mail)
now i see they renew my subscription for more than double price without my confirmation.
i wonder what kind of business they are running???
this is the perfect way to loose customers.
now i have to run after them - disgrace
Hello Jacob,
We are sorry if you feel this way.
In general, we will send customers an e-mail confirming the cancellation after successful completion of the request. Please make sure that we have now cancelled your auto-renewal to avoid future payments.
You have also received an e-mail from our Refund team regarding the status of the refund.
Feel free to contact us if you need any further help.
Hello Jacob,
We'd be glad to clarify this for you.
Your auto-renewal wasn't cancelled successfully, hence you've been charged for the subscription. Checking your case history, we couldn't locate any of your previous contacts requesting cancellation. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We could see that you have submitted a refund request and you will be receiving an e-mail from our concern team shortly. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Your patience is highly appreciated.
i recieved your notice on November 14.
i entered the same day to my personal page and cancelled the subscruption.
i got a confirmation in the site saying "cancellation recieved" (or successful)
i had no way to verify if this cancellation, was recorded.
now i understand i had to make "printscreen" as your site is not reliable.
i insist i cancelled the subscription!!!
i even remember i wrote you that it is too expensive.
you cannot tell me now you do not see any record of it.
i am in marketing for more than 40 years, i never did or will do such a thing to my customers.
please remember satisfy customer tell 4 friends. disapointed customer, tell 20 friends.
i am waiting for the refund
have a nice day.
jacob