Hello, Paul.
Thank you for reaching us with your concerns. I could not find your confirmation to cancel auto renewal when checking your contact history. However, I have forwarded your refund request to concern team. They will process it and get back to you via email with a confirmation.
Hi
before my auto renewal I cancelled my pro account. When initially warned it would renew shortly. Anyway I received a email from AVG saying they had received cancellation and my account would now go back to free version. this morning I discovered the money had been taken from my account? Appreciate your help to get money back. Thanks
Hello, Paul.
Thank you for reaching us with your concerns. I could not find your confirmation to cancel auto renewal when checking your contact history. However, I have forwarded your refund request to concern team. They will process it and get back to you via email with a confirmation.