Hello, Warren.
We answer for only queries related to AVG technical support. To get help with your billing related query, I would request you to contact our sales support team ( https://support.avg.com/support_sales_chat?l=en ).
Hi, Two years ago, my renewal price for AVG Internet Security for 3 computers was $ 99.99. Today, I received an Automatic Renewal notification email, which said my subscription would be renewed for "the current 2 year subscription rate of $ 99.99", and automatically charged to the previously used credit card. The email also offered an option for Early Renewal (to get it done, or for other reasons, such as: if the credit card info was no longer valid). Well, I have a new credit card number. So, I took that option. It looks like for 3 computers, the 2 year price is now $ 129.99 (for one computer it would be $ 99.99). I paid $ 129.99 by PayPal to get it done.
So… my question is… If my credit card had remained the same, would I have been charged $ 99.99 to renew 3 computers for 2 years? If so, should I be asking for a partial refund?
or… was the notification email inaccurate, and I would have been charged $ 129.99 anyway?
Thank you!
Hello, Warren.
We answer for only queries related to AVG technical support. To get help with your billing related query, I would request you to contact our sales support team ( https://support.avg.com/support_sales_chat?l=en ).
The sales support people took care of the issue.
Thanks for re-directing me.