Hello Steve,
In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
We could see our team sent you an email explaining the situation and informed that they could not find the charge under the email address that you used for contact.
They requested you to provide more details to locate the charge.
Unfortunately, we did not receive any response from your end.
We have sent an email now and requested few details which would help us to locate the charge.
Please revert to our email without changing its subject.
Thank you.
Your contact us being shut down is a convenient way to take people's money when they have no option to stop or unsubscribe to your service other than use your contact page. You charged my card after I already emailed and asked that not to happen, I've got a reference number 10347473 and now not only did you take money I do not have but I will get an insufficient funds charge because you closed up shop with no other way to stop this money from coming out but they service you have shut down. Now I've emailed a couple times and written on here about how wrong your practice is of signing someone up for a free trial, that says no credit card needed just to then offer no way to end that subscription other than a contact page you shut down and that's bull and can't be a proper business practice. This has made me seriously rethink using avg completely and it needs to be dealt with as I'm now sitting up at 3am after my PayPal notification went off and I started messaging again.
Hello Steve,
In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
We could see our team sent you an email explaining the situation and informed that they could not find the charge under the email address that you used for contact.
They requested you to provide more details to locate the charge.
Unfortunately, we did not receive any response from your end.
We have sent an email now and requested few details which would help us to locate the charge.
Please revert to our email without changing its subject.
Thank you.