Automatically charged for Internet Security protection

AVG Protection
3
Hello Barbara,

We acknowledge your refund request.

The charge of 139.99 USD wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.

Thank you.
1

I cancelled my AVG Internet Protection subscription last year and was just charged $139.99 on 12/14/2018.
I went online to the site to apply for a refund but do not have the serial numbers that they are asking for. How do I get a refund?

2

Hello Barbara,

We acknowledge your refund request.

The charge of 139.99 USD wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.

Thank you.