Hvordan kan det være, at jeg flere gange er blevet trukket et beløb for noget, som jeg ikke har bestilt?
Har lavet en download på en gratis version af AVG.
Hello Lisbeth.
Support is currently available in English only. We'll certainly clarify the reason for the recent charge on your AVG account.
You've been charged DKK 399.00 because you agreed to automatic extension of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email. This also contained information on how to unsubscribe.
If you'd like, we'd be glad to help you to activate the paid subscription on your PC.