AV Folder appears at startup

Hello J H,

Yes, this is because of AVG program. It appears when you install our latest zen version. This is the known issue and we have already found a fix for it.
Please follow the below instructions:
1) Click on the following link http://live.sysinternals.com/autoruns.exe to download Microsoft auto-run tool.
2) Run the downloaded file. And click on Agree.
3) Once it opens please click on "Logon" tab.
4) From the list you can find AVG name. Please uncheck that box.
5) Then choose File->Save at the top.
6) Close the autorun window.
7) Restart the pc and check whether you get the folder again.

Please let us know the status of this.

This was to be escalated to someone after spending time with tech #2. I'm hoping I'll see some communication reaching out to me?

Well, I'm guessing after a month passing, I'm pretty much feeling forgotten. I'll probably just uninstall and move on to another AV unless there is a quick resolve to this.

Yes, I have been patient. I received that email offering support, and promptly took advantage of it, only to find out from the person on the other end of the support line said…whooops, it was sent in error. That was remote support request #3.

So…

I'm happily enjoying the new year, twiddling my fingers and awaiting the next twist and turn in the road to eliminating the AVG folder upon startup.

Any new dates you want to toss out there for a resolution?

So…it's been almost another 30 days since the last "contact". I've been hanging out on the beach in Waikiki, just sipping on my Bahama Mama and wondering if I should check my email for a note from the AVG support team. I'm thinking…hmmm…I probably missed their attempt to contact me, because I was told…hold…waaaaaittt…here it comes…wait for it now…almost here…the promise of …"Our level 3 technical team will definately assist you with your issue".

Did I miss an email? Naaaaaa. Lots of communication from my friends, a few overdue bills, lots of spam, a few hack attempts, but nothing from my BFF's at AVG. I had to wipe a tear from my eye.

Now…back to your reguarly scheduled programming…zzzzzzzzzzzzzzz.

Hello J,
We understand how something like this can really try your patience.
I have escalated this issue to your higher level team with high priority and they will get back to you shortly. Your patience is much appreciated. Thank you.

Adding to the joy of solving this, AVG was kind enough to send an email on 1/23 with a link for remote support. Yaaaaa!

I promptly accessed the link and Umai was my tech. He immedately wanted control of my machine, but I needed to establish a few ground rules.

1. Was he aware of specific issue at hand? (the AVG folder at startup), he said yes.
2. I asked if he was this "elevated support team" I was promised. Well…turns out no, he was not, but that he got some "tips" from that group on how to solve it. Ok, so thats a start.

So off we go to him poking around, and I sure didnt see him change anything, but he wanted to reboot, so we did. We connected upon reboot, and he poked around (I mean looking at things, closing things out, etc), and he rebooted again.

Upon the reboot, the connection to AVG happend, I I responded with a "were back" so he saw I was there. With no acknowledgement, Umai ended the session. Bad form sir.

Upon reconnecting ahhhhgain, I waited another 15 mins and logged off.

What should I do? I'll tell you what I think of the horrible support experiences (note the plural) I have had thus far.

It stinks!

I've said so on 2 of the "AVG wants to know about your experience" customer service surveys. 

There…I said it.  :-(

This recently new behavior launches a Windows folder titled AV when the computer starts up. I believe this to be AVG, but am not certain. Files inside as an example are filevault.cfg, with 3 other .cfg files. 

1. Is this ACG?
2. Can this folder be stopped from opening every time the PC starts up?

How many levels are there?
J H, our level 3 technical team will definitely assist you with your issue. Please reconnect to the remote support team as suggested by your previous technician. Thank you.
Hello J,
Upon carefully reviewing your previous case, I see that your issue have been escalated to our higher level team and they are analyzing your issue. They will reply back to you via email as soon as possible. Your patience is much appreciated.
Thank you.

Hello J,
We understand how frustrating it is to have to go through this and I regret the inconvenience that it has caused.
Upon carefully reviewing your previous case, we see that our higher level technician are working on it, they will get back to you as soon as possible once they have analyzed the issue completely. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you.

Guess what....even the SENIOR team (or so I was told), Sathya, said it was going to be escalated to a senior team. Gee....read up, and note this was going to be elevated to the HIGHER senior team. Can we reach for the top this time?

Can I just ask that some that knows what they are doing, please FIX the problem? Sheesh....Sathya asked if the problem persisted (the very same problem in the title of this out-of-control email string), and I literally forced Sathya to ADMIT that he/she CLOSED the folder.

Dang! Sathya closed the folder in front of my eyes, and had the gall to ask if the problem still persited? What is being smoked there?

REALLY REALLY UNHAPPY  :-(  :-(


IS MANAGEMENT LISTENING?
Hello J.
Sorry to know that we have consumed lot of your time. We cannot give you exact time frame. However, you will be answered soon after your case is processed.
Thank you.
Hello J H.
We certainly understand your concern. We request you to reply to the email sent by Satya to get any further help to your issue. Or please connect back to the level 2 technicians so that they can collect the diagnostic information and escalate your case to level 3 technical team. Appreciate your understanding. Thank you.
So....it's been almost another 30 days since the last "contact". I've been hanging out on the beach in Waikiki, just sipping on my Bahama Mama and wondering if I should check my email for a note from the AVG support team. I'm thinking......hmmm...I probably missed their attempt to contact me, because I was told....hold......waaaaaittt........here it comes.........wait for it now........almost here.....the promise of ....."Our level 3 technical team will definately assist you with your issue".

Did I miss an email? Naaaaaa. Lots of communication from my friends, a few overdue bills, lots of spam, a few hack attempts, but nothing from my BFF's at AVG. I had to wipe a tear from my eye.

Now...back to your reguarly scheduled programming.......zzzzzzzzzzzzzzz.

This was to be escalated to someone after spending time with tech #2. I'm hoping I'll see some communication reaching out to me?

Hello J H,
We apologize for the inconvenience caused.
We understand how frustrating it is to have to go through this and we regret the inconvenience that it has caused.
We kindly request you to please reconnect with our T2 technician by the email instructions sent by Umai to resolve your issue.
It may take some time to get connected to remote technician because of the unexpected huge volume, We kindly request you to wait for some time, They’ll try to fix this issue as soon as possible.
Your patience is much appreciated.
Thank you.

Well, I'm guessing after a month passing, I'm pretty much feeling forgotten. I'll probably just uninstall and move on to another AV unless there is a quick resolve to this.

Hello JH.
We apologize for the delay in response. You can follow the steps in these articles http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/ and http://www.thewindowsclub.com/startup-folder-in-windows-8 to tweak the startup items. Thank you.