Hi. I got a similar problem, although I don't have any other antivirus running. Avast used to be on my system, but it is deleted, 4 months ago. It is only visible in program-data. However, AVG still says that I am running Avast, and AVG is in passive modus. I am using AVG free
Hello,
I am very sorry to hear this. Are you trying to install a new Antivirus other than AVG?
If so, please be informed that you cannot install two Antivirus program on the same computer, it will conflict each other. Please check in Control panel and uninstall all Antivirus program and then start downloading the new Antivirus.
If you have any more questions, please don't hesitate to contact us again.
Alan,
Thank you I have already tried that. It did not help
Hello,
I am very sorry to hear this. Are you trying to install a new Antivirus other than AVG?
If so, please be informed that you cannot install two Antivirus program on the same computer, it will conflict each other. Please check in Control panel and uninstall all Antivirus program and then start downloading the new Antivirus.
If you have any more questions, please don't hesitate to contact us again.
. Just being polite, sorry about having respect for people trying to help me.