Hello Pedro,
We apologize for the inconvenience caused. On verifying your records with us, the product located is "AVG Protection multidevice (1 year subscription)" and it is 'active'. To resolve this issue, we suggest you to reinstall your AVG program by removing AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by following the instructions in http://avgread.me/1FKGRZI .Thank you.
purchased 1 year protection on December 9 2015, now my computer is telling me I am no longer protected.
Hello Pedro,
We apologize for the inconvenience caused. On verifying your records with us, the product located is "AVG Protection multidevice (1 year subscription)" and it is 'active'. To resolve this issue, we suggest you to reinstall your AVG program by removing AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by following the instructions in http://avgread.me/1FKGRZI .Thank you.