I am unable to update AVG Internet Security 2013. Program reports "there are no active components". I have tried to update to AVG 2015 but this fails, I have also tried AVG Remover & AVG Reset access downloads but they have not made any improvement.
I am running Windows 7 Professional with SP1.
Hi, I have run the AVG BFE fix tool and then run the AVG2015 offline install.
This again gave the following error whilst "stopping services"
Service AVG Firewall (avgfws) could not be stopped. Verify you have sufficient privileges to stop system services.
Error code: 0xC0070643
General internal error
MSI engine failed to install the product
@AVGMSI_Error1921
Service AVG Firewall (avgfws) could not be stopped. Verify you have sufficient privileges to stop system services 0xC0070781
Chris
Hi Chris, I will help you resolve the issue, may I know what error message do you get when you try to install the AVG Internet security 2015 or do you have the same inactive components with AVG internet security 2015 also ?
Hello Chris, sorry to know that your issue still persists. I have sent you an email with necessary steps to fix this issue. Thank you.
Hello Chris, sorry to know that your issue still persists. I have sent you an email with necessary steps to fix this issue. Thank you.
Hi Chris, I will help you resolve the issue, may I know what error message do you get when you try to install the AVG Internet security 2015 or do you have the same inactive components with AVG internet security 2015 also ?
Hi, I have run the AVG BFE fix tool and then run the AVG2015 offline install.
This again gave the following error whilst "stopping services"
Service AVG Firewall (avgfws) could not be stopped. Verify you have sufficient privileges to stop system services.
Error code: 0xC0070643
General internal error
MSI engine failed to install the product
@AVGMSI_Error1921
Service AVG Firewall (avgfws) could not be stopped. Verify you have sufficient privileges to stop system services 0xC0070781
Chris