AVG 2014 Add-In crashes Outlook 2013

Site Feedback
1

Title says it all. When I have it enabled no e-mails come in. As soon as I disable it, I can receive e-mails.

When I first installed outlook 2013 it worked fine with the add-in.

I have Internet Security running on the latest version.

Thanks

8

I have sent it. I placed it under the address tgilroy92.tg at gmail.com.    There was an issue prior to this with the e-mail address associated with my account. It should be resolved now and it should appear under the above e-mail address.

Thanks

13

Basically the extract info in this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=371)  from the soon to be 'read only' forum will still apply. Extract info…
If the answer is known then someone will reply to you after reading your post. Please be patient as AVG employees are available in CET working hours and you may not get an answer immediately. If you ask a question that no-one has an answer to, then you may have to wait for a response or solution, please be patient you aren't being ignored it is simply useless to post anything if there is no answer yet.

5

Basically the extract info in this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=371)  from the soon to be 'read only' forum will still apply. Extract info…
If the answer is known then someone will reply to you after reading your post. Please be patient as AVG employees are available in CET working hours and you may not get an answer immediately. If you ask a question that no-one has an answer to, then you may have to wait for a response or solution, please be patient you aren't being ignored it is simply useless to post anything if there is no answer yet.

9

Hi Tim,

Can you please also collect dump (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=94161) of Outlook and upload it to our FTP (http://kb.avg.com/articles/en_US/How_to/How-to-upload-a-file-to-our-FTP-server/).

Thanks

12

Hi Tim,

Could you please provide us with more info:
Did you upgrade to outlook 2013 or performed clean install?
What protocol you use(imap, pop3)?
Does this issue occur while using different protocol?
Is there an error code in outlook during the send/receive?
Please provide us also with screenshot of installed plugins.

Thanks

14

Hi Tim,

In order to analyze it please send us diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).

Thanks

2

Hi Tim,

Could you please provide us with more info:
Did you upgrade to outlook 2013 or performed clean install?
What protocol you use(imap, pop3)?
Does this issue occur while using different protocol?
Is there an error code in outlook during the send/receive?
Please provide us also with screenshot of installed plugins.

Thanks

15

Hi Tim,

Ok, our agents should contact you (email) and help you setup AVG to scan your emails without Outlook plugin (it should be without issues).

Thanks

7

Hi Tim,

I tried to find those data you sent and there are not data connected to your email address used in this community.

Thanks

11

Hi Tim,

Ok, our agents should contact you (email) and help you setup AVG to scan your emails without Outlook plugin (it should be without issues).

Thanks

4

I cannot seem to replicate the crash I once had. However, outlook still cannot receive e-mails when the AVG add-in is enabled.

3

Hi Tim,

In order to analyze it please send us diagnostic output using this tool (http://www.avg.com/filedir/util/AVG_SysInfo.exe).

Thanks

6

Is there any word on whether the plugin will be fixed in the future? I much enjoy having the actual plugin.

10

Hi Tim,
Yes, please provide us with dump, so I can pass it to our developers.
Thanks