Avg 2015 hangup during install

Hello Paul.
We regret for the inconvenience caused. Could you please let us know the AVG program you are trying to install and also let us know whether you have received any error message? If so please provide us with a screenshot so that we could analyze the issue for you.
Thank you.

everytime that I try and install 2015 it hangs up on "welcome to avg protection' screen.

This happened with the automatic upgrade, then I dnlded 2015 and tried and it hung up again. then I uninstalled 2014 and downloaed and tried 2015 again, and again it hangs up.

what to do?

pa

no error msg and ive already listed the version of AVG free.

p

Hello Paul,
We apologize for the difficulties you have experienced.
I request you to click this link http://af-download.avg.com/filedir/util/AVG_Remover.exe  to download and run the AVG Remover tool.
Please select the AVG products which are shown in the remover tool window and then start remover process.
After the remover tool process is successfully finished, I request you to restart your PC.
After the restart, I request you to manually delete the AVG Remover folder in the C drive of Mycomputer.
Now, try to install your products back in your system and you will be good to go. Please have a look at this link http://www.avg.com/us-en/download.prd-afh-free  to download the offline installation file for AVG Antivirus free version.
Thank you.