Avg 2015 installation problem

Hello Gord. I have checked your account details with us and it seems you have registered your product under a wrong email address. I would request you to chat with our sales support ( http://avgclick.me/AVGsales ) for more information. Thank you.

I installed on my windowa 8.1 PC using new disk from Walmart. It installed & then I setup My Account.  AVG never did work. So I tried to reinstall with disk & it  tells me code number is already used.  It has never worked. I also have a cell & tablet.

Hello Gord. I have checked your account details with us and it seems you have registered your product under a wrong email address. I would request you to chat with our sales support ( http://avgclick.me/AVGsales ) for more information. Thank you.

Thanks for your quick response.  JUST a note the email on MY AVG Account is also the one you have been using to contact me.  It's the only email I have.  crobinson25@cogeco.ca.   What I need is another code in order to proceed. I sent you original code & confirmation #.

AVG Protection 2015  CODE   GSR2-Xo2o2664-4862   Confirmation #  608916437    Thanks   gord

Hi Gord, we are sorry to hear that you are facing issues with installing AVG. May I know the AVG product that you want to install in your computer so that I can help you better?

AVG Protection 2015  CODE   GSR2-Xo2o2664-4862   Confirmation #  608916437    Thanks   gord