Avg 2015 internet security broken after update - componants missing

AVG Protection
9

Hello Jack. I kindly request you to follow the instructions sent to your email to get resolved from the issue you are facing with the AVG program. Thank you.

8

I'm having the same problem as Derek T and Jack Smith.  PLEASE HELP!  Getting very stressful repeating all these uninstalls and reinstalls. I don't have the time or patience to keep doing this. If it wasn't for the fact that I've used your products for years without any problems I would be using another product by now, so please fix the glitch soon.

5

Hi Avanish,

I am running AVG Internet Security 2015 (32bit version) It has 5 componants

Computer, Web, Identity, Email and Firewall.

My system is:

General
    Operating System    Microsoft Windows 7 Home Premium
    Central Processor    Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz

Storage
    Total Memory    2.99 GB
    Free Memory    1.46 G

Total Hard disk    148.95 GB
    Free Hard disk    63.84 GB

Operating System
    OS Name    Microsoft Windows 7 Home Premium
    OS Version    6.1.7601
    Service Pack    1.0

Regards,

Derek

2

I'm having the same problem as Derek T and Jack Smith.  PLEASE HELP!  Getting very stressful repeating all these uninstalls and reinstalls. I don't have the time or patience to keep doing this. If it wasn't for the fact that I've used your products for years without any problems I would be using another product by now, so please fix the glitch soon.

1

After the update it says:

Computer AV: Not installed - Grey
Web: Not protected - Red with exclamation mark
Identity: Not Installed - Grey
Email: PROTECTED - Green
Firewall: Not installed - Grey

Red button at top right says restart. No matter how many times I restart it wont fix itself.
I did the uninstall-reinstall with the actual uninstallert tool last week but here the problem is again. EXACT same problem. I dont want to do the uninstall-reinstall again because it takes too long to go through the advanced setting and I dont see a export or backup button for settings.

The repiar fuction does not solve this either.

How do I fix this?

7
  1. Second step is to use AVG BFE Fix tool. To download AVG BFE Fix Tool please click on the following link: http://download.avg.com/filedir/util/AVG_BFEfix.exe .
    5) Run the downloaded file, click Accept to confirm the license agreement, and then click Continue. Your computer will be automatically restarted.
    6) Run the AVG installation again. To download, install and activate AVG Internet Security program please follow the instructions mentioned in the following article: http://bit.ly/1DXPL5z .

    Please feel free to contact us should you need further assistance. Thank you.
6

Hello Jack. I kindly request you to follow the instructions sent to your email to get resolved from the issue you are facing with the AVG program. Thank you.

4

Hello Derek. Could you please let us know which AVG product you have installed in your pc? so that we are glad to help you with it.

3
  1. Second step is to use AVG BFE Fix tool. To download AVG BFE Fix Tool please click on the following link: http://download.avg.com/filedir/util/AVG_BFEfix.exe .
    5) Run the downloaded file, click Accept to confirm the license agreement, and then click Continue. Your computer will be automatically restarted.
    6) Run the AVG installation again. To download, install and activate AVG Internet Security program please follow the instructions mentioned in the following article: http://bit.ly/1DXPL5z .

    Please feel free to contact us should you need further assistance. Thank you.