AVG 2016 Event History Is Empty

AVG Protection
11

Hello Jim,
We apologize for the delay in responding to your request.
We suggest that you run our AVG remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe to remove the remains of the AVG's installation and install the AVG Antivirus once again using the link http://avgread.me/1DXPL5z .
Please feel free to get back to us for any issues with AVG, Thank you.

9

Hi Jim,
I will help you with the issue,
Have you installed AVG AntiVirus free 2016 ?
please send us screenshot of the event log using below link
http://avgread.me/1aZxsAV
Thank you

10

Hello Nick.
Thank you so much for your support and your Valuable suggestion. We appreciate it. Thank you once again.

2

Hello Jim,

Thank you so much for providing the screen-shot. I have just sent you an email with the instructions you need to follow. Please follow the instructions in the email to get connected with expert AVG Technical Support team so that they will assist you further in resolving the issue.


Thank you.

1

I updated AVG 2015 to AVG 2016 a few days ago. I notice that the Event History is empty and does not update. I'm an XP user.
I have also done the update on three other machines, one an XP machine, and the two others Windows 7 machines. The Event History is working fine on the two Windows 7 machines but is empty on the two XP machines.
What is wrong.

3

Hi Jim,
I will help you with the issue,
Have you installed AVG AntiVirus free 2016 ?
please send us screenshot of the event log using below link
http://avgread.me/1aZxsAV
Thank you

7

Hello Jim,
Please to know that your issue have been resolved.
Please feel free to contact us for any further assistance. Thank you.

8

Hello Jim,
We apologize for the inconvenience caused.
Since your issue can be fixed only by our remote technician, please connect with our remote technician to fix this issue.
Please feel free to get back to us for any issues with AVG.
Thank you.

5

Hi Jim,
We apologize for the delay experienced. We have escalated your concern to our senior level we will get back to you with a resolution. Thank you. Your patience is much appreciated!

4

Hi Nick;
Thanks so much for your suggestion.
I'm currently on version 2016.0.7163 and the program update function is not yet offering me 
2016.0.7226.
Where did you find that newer version? 

6

Hello Jim,
We apologize for the delay in responding to your request.
We suggest that you run our AVG remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe to remove the remains of the AVG's installation and install the AVG Antivirus once again using the link http://avgread.me/1DXPL5z .
Please feel free to get back to us for any issues with AVG, Thank you.