Hello Johann,
We regret the inconvenience caused. We would like to know whether you are going to install AVG free version or paid version?
Thank you.
Hello Robert,
We are sorry to know that you have not yet received the email. We have just resent the email. Could you please check for the email in 'spam' if you do not find in 'Inbox' and let us know. Thank you.
We are trying to install AVG 2016 on a brand new Surface Pro 4. Unfortunately, the installation always fails with error code 0xE001D012, description Event exec_finished.
I already tried to use the AVG remover (even when AVG was never installed on the system before) with no luck. It even says that AVG isn't installed.
Any idea how to debug this? The protocol CAB file isn't very useful…
Hello Robert,
As the issue persists even after running the AVG remover and there were no running AVG services found, we will email you a link to run an advanced tool for error log, please follow the same and we will check this for you.
Thank you
Hello Robert,
We regret the inconvenience caused. Since you have mentioned in your previous post we came to know that you have ran the remover tool and it detects any installed AVG Programs. In this case we need to run the removal tool again and once it has been as undetected installed AVG programs please click on "Run Anyway". It will take some time to remove the AVG traces.
"Unfortunately" there are no AVG-services running on my PC. It would also have been strange of there were any, because the installation errors occured on the first install attempt already on a freshly installed Windows-system. The system had thus never "seen" AVG before but still even then I encountered the erros.
It seems something else is causing the problem.
Tried everything you described including switching to the other network connection in my PC. However, the online installer gives error code 0xe0060007 and the offline one code 0xE001D012.
Is there a problem with my Internet connection or is something else not functioning properly?
No E-mail received yet… :-S
Hello Johann,
We regret the inconvenience caused. We would like to know whether you are going to install AVG free version or paid version?
Thank you.