Hello,
Considering the fact that my issue was not resolved somehow, can you please help me soon with that? Please…
Best regards
Hello. Please help me with the following problem. I have been using avg free for years, and I am very disappointed with the switch to 2017. I say this because every time I try to install avg 2017 free, it hangs at 97%. I TURN ALL, BUT ALL THE VARIANTS! With avg remover in safe mode, cleaned registers etc. However, it says that avg 2015 free is still installed in the computer, although I manually deleted each entry in the registry. I want to continue using your product, so please help me with the support. I have read all the forums for a whole month and I've searched on google, there is someone who has written to you the same problem but seems to have quit, I DO NOT WANT TO GIVE UP!
I was using the offlive avg installer (2017 version) and the installer stuck at 97%)
I had the internet cut off.
As soon as I got the internet connected again, I waited a bit and then the installation finished.
I assume that it's about some components that require internet to install (such as boot time scan).
Please fix that AVG so that the offline installer can be truly offline installer with all components!
Hello Madalin,
We are sorry that you are unable to install AVG Free Anti virus in your PC. Please check if there are any AVG Programs installed in your control panel. If so, please remove them via control panel and run AVG remover tool once using this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe .
Then try to reinstall AVG Free Anti virus using this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe and reply back with the screenshot if the same issue persists. We will check and resolve your issue.
Thank you.
Let me explain how my nightmare started … I had AVG 2016 installed when it was upgraded to version 2017. Since then I have obsessed that I actually had two antivirus programs at the same time because when I tried to get out of passive mode avg said That I have to uninstall 2015. I tried all the variants you recommended, but I could not uninstall because the remover program was blocked every time. Ok, having backup to windows, I did recover and i had again avg 2016 without update to 2017 and that's how i was able to uninstall avg 2016. I manually cleaned all registers and folders, I ran revo uninstaller but when i try to install clean avg 2017 Is blocked at 97%. If I restart on my computer, either tell me that it did not install properly, or that 2015 is still present and I can not go out of passive mode. I tried to install avast but he also gets stuck near the end and tells me that avg 2015 is present in the computer. I mention that from the beginning, I had all the avg free versions. I blocked the firewall, I uninstalled the mallwarebytes, I deleted the tuneup utilities, it did not work. I think I've been recovering the windowes at least 15 times and there's no option. I searched the internet for avg 2015 offline installer but sent me to avg 2017. I tried installing in safe mode … nothing worked … I came to write to you … please help me because I do not want to reinstall windows and the threat with wanna-cry is present and I do not have antivirus installed … please !!!
Hello Madalin,
We are sorry that you are unable to install AVG Free Anti virus in your PC. Please check if there are any AVG Programs installed in your control panel. If so, please remove them via control panel and run AVG remover tool once using this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe .
Then try to reinstall AVG Free Anti virus using this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe and reply back with the screenshot if the same issue persists. We will check and resolve your issue.
Thank you.
I have found a cause for this.
I was using the offlive avg installer (2017 version) and the installer stuck at 97%)
I had the internet cut off.
As soon as I got the internet connected again, I waited a bit and then the installation finished.
I assume that it's about some components that require internet to install (such as boot time scan).
Please fix that AVG so that the offline installer can be truly offline installer with all components!
Hello Laur,
We appreciate your feedback on this matter.
During analysis, we see that the installation got stuck most probably during downloading of virus database updates.
This issue has been noted and the developers are working on it.
We assure you that it will be resolved as soon as possible.
Thank you.
I experienced the same issue (installation stuck at 97% - AVG starting only in passive mode telling that there is an older version installed) and AVG support just managed to fix it via remote. First let me say that the AVG support is amazing and they really try to fix your problem. In my case they found out that the windows security service has to be enabled before installing AVG 2017. It was THAT simple but maybe it helps others as well.
Hello Madalin,
We truly apologize for the inconvenience caused. We have escalated the case to our senior technician team. Our technicians will analyze the log files and get back to you via email with the resolution.
Thank you.
I apologize if I'm insistent, do you have any news? I currently have no antivirus protection and is a threat for myself and for my system…best regards
We truly apologize for the inconvenience caused. We have escalated the case to our senior technician team. Our technicians will analyze the log files and get back to you via email with the resolution.
Thank you.
We are sorry to hear that. In order to resolve your issue, we have sent an email to collect the logs. Please use the email instructions and collect the logs as mentioned in it, so that we can escalate to our senior team who will look into your issue and resolve it soon.
Thank you.
Hello Laur,
Thank you so much for bringing this to our attention, I have forward this to our senior team. Also I request you to submit a product feedback form (http://www.avg.com/us-en/product-feedback).
Best regards,
Alok.
Hello Laur,
We appreciate your feedback on this matter.
During analysis, we see that the installation got stuck most probably during downloading of virus database updates.
This issue has been noted and the developers are working on it.
We assure you that it will be resolved as soon as possible.
Thank you.
Hello Madalin,
We are sorry for the delay in response. Please check your email address to reach us for additional assistance.
Thank you.
Madalin,
We do understand your concern and apologize for the inconvenience caused to you. We have escalated your issue to our senior team with high priority. They will analyze your issue and get back to you with a resolution as soon as possible. Your patience is much appreciated in this matter.
Thank you.
I experienced the same issue (installation stuck at 97% - AVG starting only in passive mode telling that there is an older version installed) and AVG support just managed to fix it via remote. First let me say that the AVG support is amazing and they really try to fix your problem. In my case they found out that the windows security service has to be enabled before installing AVG 2017. It was THAT simple but maybe it helps others as well.