Hello Ann. I understand how something like this can really try your patience. After carefully reviewing your account I see that you have purchased AVG Internet Security on 2015.7.31 and expires on 2016.7.31. Also I have sent the license number to your registered email id please do check your spam folder too. Also please note that license numbers are case sensitive. Please enter all the characters as it is mentioned above. All the characters are to be entered in Uppercase along with the hyphen symbol (-). Please feel free to contact us back for any further assistance. Thank you.
I purchased a £35.99 2015 upgrade to replace my 2014 free AVG but the license number doesn't work to activate it. The reason why I did this was because my 2014 free one showed this morning that I was not fully protected and so I thought I would be better with the paid upgrade. However, there is not much point to this if I cannot activate it. Will it be possible to cancel it?
Hello Ann. I understand how something like this can really try your patience. After carefully reviewing your account I see that you have purchased AVG Internet Security on 2015.7.31 and expires on 2016.7.31. Also I have sent the license number to your registered email id please do check your spam folder too. Also please note that license numbers are case sensitive. Please enter all the characters as it is mentioned above. All the characters are to be entered in Uppercase along with the hyphen symbol (-). Please feel free to contact us back for any further assistance. Thank you.