AVG Abonnement Tune Up / Opzegging

Hi Ralph,

The support available here is in English currently. You can for example use Google Translator (https://translate.google.co.uk/?hl=en&tab=TT1) to translate our message to your language.
Initially, it isn't recommended to share the order details over this public post.
We're glad to clarify this for you. Upon checking your account, we see that you've an active subscription of AVG TuneUp, valid till Feb 8, 2020.
As it is enrolled to automatic renewal, you've received the pre-billing notification (which would be sent 30 days prior subscription's expiry).
It seems that you've cancelled the AVG Internet Security subscription in Dec 2018 & it has expired.
We've disabled the automatic renewal of AVG TuneUp & an email confirming the same has been sent to you.
Hence, you can be rest assured that the license will not be renewed. For further queries, feel free to write back to us.
Goedemiddag,
Verleden jaar 28 december 2018 heb ik bij jullie het abonnement al opgezegd. 
Hiervan heb ik via mails@avg.com afd. Klantenservice /Technologies een mail ontvangen dat het abonnement was opgezegd.
Nu kreeg ik verleden week tot mijn verbazing een mail van jullie dat mijn abonnement verloopt per 9 februari 2020 en dat het verschuldigde bedrag € 69,99 (bestelnummer xxxxxxx)van mijn rekening wordt afgehouden. 
Ik ben ik het hier niet mee eens en ik wil niet dat het bedrag van mijn rekening afgeschreven zal worden.
Graag wil ik van jullie op korte termijn een bevestiging dat dit niet zal geschieden en wil een definitieve doorhaling van naam in jullie administratie.

Alvast bedankt voor jullie medewerking.

Met vr.gr.
Ralph Nardten
Hi Ralph,

The support available here is in English currently. You can for example use Google Translator (https://translate.google.co.uk/?hl=en&tab=TT1) to translate our message to your language.
Initially, it isn't recommended to share the order details over this public post.
We're glad to clarify this for you. Upon checking your account, we see that you've an active subscription of AVG TuneUp, valid till Feb 8, 2020.
As it is enrolled to automatic renewal, you've received the pre-billing notification (which would be sent 30 days prior subscription's expiry).
It seems that you've cancelled the AVG Internet Security subscription in Dec 2018 & it has expired.
We've disabled the automatic renewal of AVG TuneUp & an email confirming the same has been sent to you.
Hence, you can be rest assured that the license will not be renewed. For further queries, feel free to write back to us.